There was a video clip on CNN today about a 911 dispatcher in California who blew off a caller. Listening to portions of the tape, it DOES sound like this particular dispatcher might have done better to have taken a Mental Health Day than to have treated this caller as she did. HOWEVER, if you tally up the number of times the caller said "ohmygod, ohmygod, ohmygod" you have to admit that an appropriately skeptical dispatcher just might get stuck in a loop as she tried to establish the sincerity and severity of the caller's situation.
I truly hope that, if my family and friends were ever in trouble and relying on me to summon help, I could manage my fear and distress well enough to coherently describe where I was and what was wrong.
It sounds like the callers escaped tragedy (tomorrow's news will reveal that the "assailant" was the women's pal, playing a prank) Let's hope all parties take a lesson in masculine modes of communication.